Contact Us
This page explains how to get in touch with Betting Not On Gamstop, what we can help with, and what we can't. We are an independent publisher of research-based guides about betting sites not on GamStop. We are not a bookmaker, and we cannot see or change anyone's betting account.
If your issue is with a bookmaker, such as a delayed withdrawal, a voided bet or a locked account, skip to the section on complaints below. It will save you time.
What you can contact us about
- Corrections: a bonus term, payment method or feature on our pages looks out of date or wrong.
- Questions about our reviews: you'd like to understand how we reached a rating or why a site is listed.
- Feedback: a topic you want covered, or a page that was unclear.
- Business or partnership enquiries: these are welcome, but they never affect rankings.
- Privacy or terms questions: our Terms and Conditions set out how the site may be used.
How to reach us
Use the contact details or form shown in the site footer or menu. We don't publish a phone number, and we ask that you never send passwords, card numbers or full ID documents by email or message. We have no reason to ask for them.
To help us respond, please include:
- The page address or title you are writing about.
- The exact statement you think is wrong or unclear.
- Any official source that supports your point, such as the operator's published terms.
- The date you saw the information, as bookmaker terms change often.
We can't promise a reply time, and we can't give personal betting, legal or financial advice. Where a correction is justified, we update the page and the "updated" date at the top shows when.
Why we can't resolve problems with a betting site
We have no commercial control over the operators we cover, and we hold no customer accounts. We can't release withdrawals, reverse a decision or act as a go-between. Operators in our rankings, such as Tenobet, smash and Betninja, run their own support and complaints processes.
If you have a dispute, the usual steps are:
- Contact the site's customer support in writing, using live chat transcripts or email so there is a record.
- Keep screenshots of the bet slip, bonus terms and any messages.
- Ask for the formal complaints procedure and any stated response time.
- If the operator holds a licence, check the licensing body named in its footer and see whether it offers a dispute route.
Be realistic here. Sites that are not on GamStop usually hold overseas licences rather than a UK Gambling Commission licence. That means UK-based complaint routes, including those normally available for Great Britain licensees, may not apply. Check what protections are actually stated before you deposit, not after a problem arises. Our About Us page explains how we research and rate sites.
If gambling is causing you harm
If betting is affecting your finances, mood or relationships, support is available and free. GamCare runs the National Gambling Helpline on 0808 8020 133, with live chat on its website. GAMSTOP lets you self-exclude from UK-licensed sites, and gambling blocking software can restrict access on your devices. Deposit and loss limits, where a site offers them, are worth setting early. Our Responsible Gambling page has more detail. Gambling should never be treated as a source of income or a fix for money worries.
Independence and how we handle enquiries
We may earn commission if you use some links on this site. That doesn't buy a position in our rankings, and it won't change how we respond to a correction request. Our ratings are editorial opinions based on researched and verified information, not customer-review scores, and we haven't claimed to have placed bets or withdrawn money with any operator.
You must be 18 or over to gamble. If you are looking for casino rather than betting coverage, see our non GamStop casinos guide.